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Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.

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Service Review CC Tile
Video

Change Chat - Service Reviews

Is there a particular service area you're struggling with? Many of our clients are conducting service reviews to make sure they are performing at their best. Over time, often processes and ways of working evolve, but how do you take a good look at your service areas and make sure they are as efficient and impactful as possible?

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Blog

Troubleshooting - Three Key Tips

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? We’re often asked to conduct reviews of service areas in trouble, whether it’s to tackle performance, culture, or support in ways to find savings. A core part of this work for us is good old fashioned process mapping.

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Troubleshooting The Benefits Of A Service Review
Video

The Benefits of a Service Review

Our service review specialist Michael Grime discusses

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Trouble Shooting Why Culture Matters
Blog

Why Culture Matters in Service Delivery

Do you have a department, service, or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you find the underlying cause of a problem area?

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Change Chat Housing Services Title Page
Video

Change Chat - Housing Services

Is your Housing Service fit for the future?

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Troubleshooting CC Website Thumbnail
Video

Change Chat - Troubleshooting

Is there a particular service area you're struggling with? Do you have a problem service area which needs reviewing? High complaints, low morale and poor performance?

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Section 114 Notice Blog
Blog

Section 114 notices – are traditional, big transformation programmes failing local authorities?

With the recent increase in announcements of Section 114 notices, and more predicted to come, our Founder and Managing Director asks – are traditional, big transformational programmes and old fashioned approaches to change the way forward?

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Communication Services
Blog

Georgia Turner joins Trueman Change as Associate Consultant

Great communications are crucial for successful change programmes, and yet it is a resource which is often scarce in public sector organisations.

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Blog

Troubleshooting - The Importance of Data When Reviewing Services

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? In this blog, the second in our series about service reviews, our Managing Director discusses the importance of reviewing performance data, and different types to consider.

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Trouble Shooting Process Maps
Blog

Trouble shooting services – 3 reasons why good, old fashioned process maps work!

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area?

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Trouble Shooting
Video

Trouble Shooting - that's something we love doing here at Trueman Change

Trouble Shooting - that's something we love doing here at Trueman Change. Our MD, Lucy Trueman explains what to look for and what can be done to help resolve the issues you unearth

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Doing Change Well YouTube Thumbnail
Video

Doing Change Well, Breaking the Rules of Change

When is it a good time to break the rules of change?

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Latest White Paper

Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'

Change Chats

Change Chat Events

Join our free Change Chat Events discussing hot topics in the public sector

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