Communications and Engagement Services
How you communicate and engage with stakeholders is key to the success of any change. We have the expertise and tools to make sure you get it right.
Our team of experts are on hand to help you and make sure you get it right
Change is happening in organisations every day – sometimes obviously, as part of a structured programme, but at other times not labelled as ‘change’ at all.
People make change happen. How you engage and communicate with those impacted by your change is crucial – whether that’s with staff when considering or implementing a new operating model, or external stakeholders and residents needed to contribute to and understand a new strategy that sets a fresh direction (that’s also change!).
Done well, engagement and communications secure buy-in, advocacy and co-creation of change. In contrast, poor engagement gives capital to change saboteurs and failure to communicate fuels rumour and speculation.
Our Approach
We bring people in, balancing the needs of your stakeholders with the outcome you want to achieve; we use open dialogue techniques to seek common ground, identify areas of disagreement, worry or concern, and facilitate conversations and approaches designed to achieve resolution. We use creative and engaging communications to explain your vision, stimulate debate and achieve contribution.
We bring the capacity, capability, expertise and energy to make sure communications and engagement plays the fullest part it can in setting your change up for success.
Communications and Engagement in Action
We understand that change can be a daunting prospect, and so it’s our aim to help organisations establish structure from within, and support them in setting achievable, positive goals which will make a meaningful difference to the way they work.
Crafting a Collaborative Approach to Leicestershire’s Local Nature Recovery Strategy
August 2024
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Birmingham City Council arts and culture strategy for 2023-2030, known as ‘Creatively Birmingham.’
February 2023
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Recent Insights
The Biggest Comms Fears When Going Through LGR
Local Government Reorganisation (LGR) is the biggest shake-up to local government for almost 50 years. Communication challenges will persist throughout, but none are insurmountable. From managing the spread of misinformation to maintaining trust throughout periods of uncertainty, effective communication is vital to navigating LGR successfully. Here, we break down some of the communications fears councils face during LGR and offer practical solutions to overcome them.
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Change Chat - Communications & Engagement in LGR
Missed out on our live session on Organisational Psychology in Public Services? Don’t worry, you can catch up right here with the full event recording!This insightful session was designed for CEOs, Service Directors, Training Managers, HR, and OD Leaders eager to harness the power of organisational psychology to overcome challenges and unlock their team's full potential.
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Why Internal Communication is the Key to LGR Success
What if we told you that internal communications could make or break your Local Government Reorganisation journey? Not the glossy strategy, not the funding, not the new logo...internal comms. But comms are comms, right? Wrong. Too often, we think of communications as one catch-all function.
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Communications and Engagement - The Importance of Comms
Join me as we explore the vital role of communication and engagement in driving change. As a change professional deeply immersed in research over the past four years, I've delved into how organisations swiftly adapted during the pandemic. Communication emerged as a powerful force during that time, with significant changes still reverberating today.
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Communications and Change Programmes
Communication is always crucial during times of change, even more so during a crisis. In this video, our Managing Director, Lucy Trueman, shares three top tips to help you improve your communication during change programmes.
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Citizen Engagement and Closing the Digitally Excluded Gap
Lydia, our communications specialist, discusses the misconceptions around digitally excluded groups.
Watch NowAre you Change Ready?
It only takes 5 minutes to find out if your organisation is ready for change with our free personalised review.
Change Chat Events
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