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Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.

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Resourcing Change Well   

Change isn’t going away, and the ability to respond to a myriad of competing demands and priorities, and change the way we work for our communities is fast becoming core business. Yet this is happening at a time when resources are most stretched. Many organisations have been forced to reduce corporate and generic change and transformation teams, and yet ‘business as usual’ managers are also stretched, with increasing workloads.

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3 Signs Your Working Processes May Need Revising
Blog

3 Signs Your Working Processes May Need Revising

In local government, the need for efficient and effective processes are key. Whether you’re part of a small or large team, the way you work can make or break your success.

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Housing Services Inspection Ready Blog
Blog

Navigating Inspection Readiness: Elevating Housing Services

As the regulatory inspection looms, we've been actively engaging with social landlords to discuss their readiness.

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Change In A Post Covid World Website Tile
Blog

Change in a Post-COVID World - Latest Findings!

If you’ve followed Lucy on social media, you’ll know she has a great passion for doing change well, and taking every opportunity to learn how to do it better! The pandemic created an opportunity for leaders to re-think change management, and has proved to be a huge disrupter to traditional tools and techniques. But why does this matter now, four years later?

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Housing Services Thumbnail New
Blog

We are thrilled to announce that we have expanded our offer into Housing Services

We are thrilled to announce that we have expanded our offer into housing services, and welcome Justin Hunt, our new Housing Specialist Associate Consultant!

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Blog

Troubleshooting - Three Key Tips

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? We’re often asked to conduct reviews of service areas in trouble, whether it’s to tackle performance, culture, or support in ways to find savings. A core part of this work for us is good old fashioned process mapping.

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Trouble Shooting Why Culture Matters
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Why Culture Matters in Service Delivery

Do you have a department, service, or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you find the underlying cause of a problem area?

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Section 114 Notice Blog
Blog

Section 114 notices – are traditional, big transformation programmes failing local authorities?

With the recent increase in announcements of Section 114 notices, and more predicted to come, our Founder and Managing Director asks – are traditional, big transformational programmes and old fashioned approaches to change the way forward?

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Communication Services
Blog

Georgia Turner joins Trueman Change as Associate Consultant

Great communications are crucial for successful change programmes, and yet it is a resource which is often scarce in public sector organisations.

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Troubleshooting - The Importance of Data When Reviewing Services

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? In this blog, the second in our series about service reviews, our Managing Director discusses the importance of reviewing performance data, and different types to consider.

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Trouble Shooting Process Maps
Blog

Trouble shooting services – 3 reasons why good, old fashioned process maps work!

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area?

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Doing Change Well In A Post Pandemic World Blog Heading For Website
Blog

Doing Change Well in a Post-Pandemic World

So much change happened during the pandemic and most of it without using traditional project and change management methodology. Whilst it was a unique context, it’s a great opportunity to reflect on why this is, and where we might want to rethink our approach to change going forward.

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Latest White Paper

Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'

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