Insights
Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.
Our Resources
LGR - Why Is It Hard?
In this video, Lucy Trueman explores three reasons why LGR can provoke such a strong emotional response: it can challenge people’s professional identity and attachment to place, disrupt established working relationships and leave employees feeling they have little autonomy over what happens next.
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Underlying Assumptions
In this video, Lucy Trueman draws on Edgar Schein’s model of culture and shares examples of underlying assumptions uncovered through culture reviews. She explains how beliefs about staff turnover, teamwork or organisational size can affect morale, collaboration and readiness for transformation.
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How to Change Culture
In this video, Lucy Trueman shares three practical steps for creating meaningful culture change: understand the underlying beliefs and assumptions shaping the current culture, challenge unhelpful assumptions with clear evidence, and equip leaders to shape culture intentionally through their everyday actions.
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Change Chat Recording: Your Psychology Toolkit for Leading Change
In this Change Chat, Lucy Trueman, Organisational Psychologist and Founder of Trueman Change, introduced three psychological tools that can help leaders make better sense of behaviour during periods of uncertainty and transformation. The discussion is relevant for chief executives, directors, heads of service, managers and change professionals working across the public sector.
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Uncertainty in the Workplace
In this video, Lucy Trueman explores how leaders can help people respond to uncertainty more positively. She focuses on three important factors that influence our ability to cope: having a sense of control or autonomy, understanding the wider meaning and purpose behind the change, and feeling psychologically safe enough to challenge, experiment and take risks.
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What do we mean by Hearts & Minds?
“Winning over hearts and minds” is a phrase often used when change has not fully landed, but what does it actually mean? In this video, Lucy Trueman explores the organisational psychology behind the phrase, including motivation, decision-making, resilience, identity, emotional responses, team dynamics and psychological safety.
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What happens if you ignore the people side of change?
In this video, Lucy Trueman explains how overlooking people can create uncertainty and mistrust, increase resistance and prevent change from becoming embedded in an organisation’s culture and ways of working. She also explores how organisational psychology can help leaders understand and support people’s responses to uncertainty, management styles, motivation and increased cognitive demands during change.
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Three clues your culture needs to change
Culture plays a significant role in whether change lands well, but it is not always easy to know when your culture needs attention. In this video, Lucy Trueman, Managing Director of Trueman Change and Organisational Psychologist, shares three clues that your culture may need to change.
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LGR: Why Culture Matters
Local Government Reorganisation brings significant operational, structural and practical demands. For councils currently navigating LGR, much of the focus will naturally be on programme management, workstreams, data collection, timelines and preparing for vesting day. In this video, Lucy Trueman, Organisational Psychologist and Founder of Trueman Change, explains why organisational culture also needs attention during this fast-moving period.
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Join our next Change Chat: Your Psychology Toolkit for Leading Change
In this short video, Lucy Trueman, Organisational Psychologist and Founder of Trueman Change, introduces her upcoming Change Chat: Your Psychology Toolkit for Leading Change. The session will look at three psychological tools every change leader should understand, exploring how organisational psychology can help leaders support people through uncertainty, resistance and change.
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Will we see you at the 2026 LGA Conference in Bournemouth?
We're at this year's LGA Conference in Bournemouth. Will we see you there? Come and visit our stand or book a slot in our Change Surgery. We look forward to seeing you there.
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Change Chat Recording: How Teams Support Each Other through LGR - A Psychological Perspective
Local Government Reorganisation is not just a structural or operational change. It is also a deeply human one. In this Change Chat, Lucy Trueman explores how teams experience LGR from a psychological perspective, looking at the uncertainty, identity threat and change fatigue that can emerge during periods of transition. We discuss what teams need from each other during LGR, how everyday behaviours can either strengthen or weaken resilience, and how organisations can create the conditions for people to keep working well through uncertainty.
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Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'
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