Service Reviews
Do you have a service area or department that’s not quite working right but you’re not sure why?
At Trueman Change we don’t just look at overall change programmes, we can also help you to understand what needs to change in a specific area! We can conduct a short, sharp review of a specific service looking at process maps, customer journeys, performance and culture.
Where’s the best place to start with a service review? We find it’s by looking at the process map, from both the service delivery and customer journey perspectives. Often, local authorities don’t have the capacity to do this work, meaning they struggle to get a fresh pair of eyes on the service area that needs reviewing.
We can help here by providing experienced business analysts to conduct these reviews on your behalf, with the perfect level of experience to understand the process, whilst being outside of the team so able to be objective.
We have experience of reviews in housing, planning, social care, corporate services, traded/income generation services, revenues and benefits and environment/place service.
We take an approach looking at the three core areas of successful service delivery:
- People
- Process
- Performance
Our Approach
The Benefits of a Service Review
Our service review specialist Michael Grime discusses the benefits of Service Reviews and the three key areas to consider.
Service Reviews in Action
Many of our clients ask us to review specific service areas which are under performing. Here are a few examples of Service Reviews that we have carried out for our clients.
Watch our latest Change Chat
Is there a particular service area you're struggling with?
Many of our clients are conducting service reviews to make sure they are performing at their best. Over time, often processes and ways of working evolve, but how do you take a good look at your service areas and make sure they are as efficient and impactful as possible?
Recent Insights
Trouble Shooting - that's something we love doing here at Trueman Change
Trouble Shooting - that's something we love doing here at Trueman Change. Our MD, Lucy Trueman explains what to look for and what can be done to help resolve the issues you unearth
Watch Now
Trouble shooting services – 3 reasons why good, old fashioned process maps work!
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area?
Find out More
Troubleshooting - The Importance of Data When Reviewing Services
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? In this blog, the second in our series about service reviews, our Managing Director discusses the importance of reviewing performance data, and different types to consider.
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