Change Chat - Service Reviews

Is there a particular service area you're struggling with?

Many of our clients are conducting service reviews to make sure they are performing at their best. Over time, often processes and ways of working evolve, but how do you take a good look at your service areas and make sure they are as efficient and impactful as possible?

At Trueman Change we undertake process reviews by following the 3 P’s:

  • Process
  • Performance
  • People

Join our expert panel:

  • Michael Grime, our service review lead, with experience of police, local government, adult social care and environmental and planning services
  • Justin Hunt, our housing specialist, with experience of reviewing housing services
  • Georgia Turner, our communications specialist, talking about her experience of reviewing corporate communication services.

Where the team will reflect on:

  • How to benchmark services against other organisations
  • How to map your resources
  • The importance of process reviews
  • How culture can shape effectiveness in services

This session is ideal for heads of services and directors who are looking to streamline and improve their service delivery. Our MD Lucy Trueman as well as an experienced and expert panel will be sharing great tips and case studies from their work in a range of local authorities, to help you think about what changes you want to make in your service areas.

By Trueman Change | 28th February 2024

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