Events

Is there a particular service area you're struggling with?

Many of our clients are conducting service reviews to make sure they are performing at their best. Over time, often processes and ways of working evolve, but how do you take a good look at your service areas and make sure they are as efficient and impactful as possible?

At Trueman Change we undertake process reviews by following the 3 P’s:

• Process 
• Performance 
• People 

Join us to reflect on:

• How to benchmark services against other organisations
• How to map your resources
• The importance of process reviews
• How culture can shape effectiveness in services

This session is ideal for heads of services and directors who are looking to streamline and improve their service delivery. Our MD Lucy Trueman as well as an experienced and expert panel will be sharing great tips and case studies from their work in a range of local authorities, to help you think about what changes you want to make in your service areas.

Is there a particular service area you're struggling with?

Many of our clients are conducting service reviews to make sure they are performing at their best. Over time, often processes and ways of working evolve, but how do you take a good look at your service areas and make sure they are as efficient and impactful as possible?

Join us to reflect on: 

• How to benchmark services against other organisations
• How to map your resources
• The importance of process reviews
• How culture can shape effectiveness in services 

This session is ideal for heads of services and directors who are looking to streamline and improve their service delivery. We'll be sharing great tips and case studies from our work in a range of local authorities, to help you think about what changes you want to make in your service areas.

Are your Housing Services keeping you up at night?

Housing Services are, once again, under even further strains and some are at breaking point. With the introduction of the Social Housing (Regulations) Act 2023, the Consumer Standards, Awaab's Law and recent caselaw in homelessness and allocations , it is no wonder that colleagues are losing sleep.

This is why Trueman Change are delighted to welcome Associate Principal Consultant Deborah Wickham to the team! With over 20 years of experience supporting local authorities with housing pressures, she is the perfect person to share her thoughts, tips and advice for councils (and registered providers of social housing) in the current challenging climate.

Join us to reflect on: 

• Social Housing (Regulation) Act 2023 and the Consumer Standards, how to engage residents and tenants but more importantly, how to ensure you are compliant!
• The Autumn Statement (to be delivered on the 22 November 23) - what is going to cause further sleep deprivation?
• Common pitfalls, strengths and weaknesses for different housing models

This session is ideal for, Chief Executives, Directors of Finance, Directors of Housing, and other senior officers with responsibility around delivery of strategy and compliance in this complex area.