Change Chat Recording: Designing the Culture You Actually Need

Culture isn’t created by strategy documents, values statements or posters on the wall. It develops through the behaviours, decisions and everyday experiences that tell people “how things are done around here”.

In this Change Chat recording, Organisational Psychologist and Trueman Change Founder Lucy Trueman explores what really shapes organisational culture during change.

Lucy looks at the cultural dynamics that emerge when teams and organisations come together, the leadership behaviours and signals that have the greatest impact, and how leaders can be more intentional about shaping the culture their organisation needs for the future.

Watch the session to explore practical ways to influence behaviours, expectations and working relationships - and understand why changing culture requires much more than simply defining a new set of values.

By Trueman Change | 14th September 2026

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