Walsall Council - Council Wide Transformation Programme and PMO Implementation

October 2018

Walsall Council

We delivered:

  • An organisation-wide transformation programme
  • Recruitment of a new corporate PMO function
  • The embedding of new ways of working

Background and Challenges

We worked with the metropolitan borough of Walsall in the West Midlands with a workforce of approximately 3,500 staff to develop an organisation-wide transformation programme. The workforce had reduced by approximately 25% in the previous six-year period and the organisation was undergoing periods of constant and significant change in terms of the leadership and direction, which had resulted in significant difficulties in long term planning.


The key challenges were:

  • Due to the historical and frequent changes in political leadership, the council had developed a reactive culture rather than one that planned for long term change.
  • There was also a change in political leadership and Chief Executive during our time with them. This required us to be highly adaptable in our approach and to work in an environment with a high degree of uncertainty.
  • Considerable work was required to secure buy-in from members to strengthen the internal resources around project and change management.
  • Staff morale was low, resulting in difficulties effecting sustainable change.
  • There was a lack of corporate governance structure in place around change and transformation.   


Trueman Change Involvement 

Trueman Change designed and developed a comprehensive, council-wide transformation programme with the council, covering:

  • Digitalisation
  • Work with voluntary section partners
  • Demand management in Social Care
  • Asset management
  • Workforce transformation


Outcomes and Solutions

  • Developed and successfully launched a new organisation-wide programme of transformation.
  • Developed, recruited to, and implemented a new corporate PMO function providing discipline and rigour to the transformation programme.
  • Introduced and embedded newly designed ways of working, bringing in best practice around project and change management.
  • Mapped out the culture change associated with the transformation programme, including developing a workforce transformation strategy with HR and re-designing the role of the manager.
  • Run a range of engagement events were run for members, leadership team, managers and staff, giving them a genuine opportunity to meaningfully feed into the change programme.


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Trueman Change were commissioned to carry out an external evaluation of the Opportunity Area-funded Maths Excellence Partnership & Trueman Change worked very flexibly and positively with Opportunity Area partners and this relationship culminated in a helpful and informative final report, produced in difficult circumstances because of the pandemic.

David O’Connell

Opportunity Area Programme Manager: Stoke-on-Trent

By Trueman Change | 14th October 2018

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